celebrating 20 YEARS

Shipping & Returns

Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit, or an exchange. Please see below for more information on our shipping and return policies.

How do you ship?

Most of our orders ship via Canada Post to save on shipping costs. However if we obtain a lower quote from other shipping companies, we will opt for a more cost-effective method that will save you on shipping costs. We will also use other shipping companies at your request.

Rates to ship?

We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us based on weight and location. The shipping quote is not included when you place an order as we will adjust the final cost after your order has been weighed and processed for shipping, and then contact you for payment info at that time.

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, we will send you an email with your tracking number. Once the order ships, the order on our website is updated with a tracking number in the comments section. You can retrieve your order information by logging into your account on the website.

In store pick up option?

You can pick up your order provided we have agreed to a pre-determined pickup date and time, so it may be best to call beforehand so that we can have it ready for you. Our toll free number is 1-844-725-5999 or you can email info@thesmokesman.com.

Are the items in stock?

All items are normally held in stock. However we may sometimes run out due to high demands on particular items or during special sales and events, in which case we will notify you and adjust your final invoice accordingly. At which time you will have the option to add other items to the order.

What are the lead times?

We aim to ship orders within 2-3 working days. However this may sometimes be longer due to other circumstances such as order volume and backorders. Larger orders may also take a an extra day to ship out.

Exchanges and Returns

If you are not completely satisfied with your items received due to shipping mishaps or products with broken parts, you can contact us with a list accompanied by photos. At which time we will exchange the items or apply store credit to your account toward future orders.

Return Process

In order to provide quality customer service and maintain quality control of our products, we may ask you to return the items in question for review.

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